At Gymkids we want you to be delighted every time you shop with us. Occasionally though, we understand that you may wish to return items.  We are pleased to offer an exchange, credit or refund on your purchase if it is returned to us within 14 days from receipt providing the item is unused, in pristine condition, with its original packaging and all relevant receipts and documentation.

How do I return a product?
Simply call us on Lo Call 1890 438 348 or email: inquiries@teamhop.com and a member of our team will take the details and issue you with a returns authorisation number. Please note YOU MUST obtain a returns number BEFORE returning goods to us.  Goods arriving at our warehouse without a returns number will not be accepted.   The 14 day return time will commence from the day that the goods were received.

Faulty Products
Once received by us and having confirmed that the item is faulty, we will be happy to credit you the cost for returning the item.

Complaints Procedure
We value our customer service extremely highly and want to ensure that customers buying from us have a pleasant shopping experience, we therefore take any concerns raised by our customers very seriously.  In the unlikely event that there has been any element of our service to you that you have not found to be to the highest standard, please contact us on Lo Call 1890 438 348 or email us at inquiries@teamhop.com and we will do all we can to rectify any concern you may have.

Refund Items Lost in Transit
We regret that we cannot take responsibility for any returned items lost in transit to us.  We therefore strongly advise that you return any goods to us using a secure method e.g. recorded or special delivery.